Cuevo is an online platform that hosts skill-based creative competitions where participants submit original work and compete for prizes.

Competitions may include, but are not limited to: Video Editing, Graphic Design, Photography, UI/UX Design, Programming, AI, Music Production, Writing, and other creative or professional skills. All competitions on Cuevo are based on skill and merit, not luck or chance.

To participate on Cuevo, you must meet all of the following requirements:

• Be 18 years of age or older.
• Be legally capable of entering into a binding agreement.
• Be a resident of India.
• Provide accurate and complete registration information.
• Not have been previously suspended or permanently banned from Cuevo.

Providing false information may result in account suspension or permanent removal from the platform.

You are responsible for maintaining the confidentiality of your account credentials, ensuring your profile information remains accurate, and all activity that occurs through your account.

You agree not to share your account, sell your account, transfer ownership of your account, or create multiple accounts to gain an unfair advantage. If unauthorized access is suspected, notify Cuevo immediately.

To participate in a paid competition, registration must be completed before the stated deadline, and entry fees must be paid during registration. Registration is confirmed only after successful payment. Entry fees are displayed before payment. Registration cannot be transferred to another participant.

Some competitions may have limited participant slots. Cuevo reserves the right to close registrations once the limit is reached.

Each competition will include its theme, submission deadline, judging criteria, prize pool, accepted file formats, and submission instructions. Participants are responsible for reviewing the rules before entering. Failure to comply may result in disqualification.

All submitted work must be your original creation, must not infringe copyright or trademarks, must not contain stolen or plagiarised content, and must comply with competition guidelines. Cuevo may request source files or additional proof of ownership if originality is questioned.

Plagiarism or copyright infringement may result in immediate disqualification, prize forfeiture, permanent account suspension, and future competition bans.

All competitions are evaluated by human judges. Judges assess submissions using the published evaluation criteria for each competition. Judge decisions are considered final. However, Cuevo reserves the right to review or modify results if fraud is discovered, plagiarism is confirmed, a technical error affected the results, or competition rules were violated.

Entry fees are charged at the time of registration. The applicable fee will always be displayed before payment. Entry fees are generally non-refundable except as provided in the Refund & Cancellation Policy. Taxes or payment gateway charges, where applicable, may apply.

Prize money will only be released after completion of judging, winner verification, identity verification (where requested), and compliance with all competition rules. Approved prize payouts are processed within 3 business days after verification. Cuevo may delay payouts if fraud is suspected, incorrect bank details are provided, identity verification fails, or additional information is required.

Refund requests will only be considered in the situations described in the Refund & Cancellation Policy. Submitting a refund request does not guarantee approval. Approved refunds are processed within 7 business days.

Users must not: submit copied or stolen work, harass judges or participants, attempt to manipulate competition results, upload malicious software, use bots or automation to gain an unfair advantage, impersonate another individual, abuse the platform or its users, or submit illegal, offensive, or harmful content. Violations may result in suspension or permanent termination.

Participants retain ownership of their submitted work. By submitting an entry, you grant Cuevo a non-exclusive, royalty-free, worldwide license to display your submission on the platform, feature your work in winner announcements, promote competitions on social media and marketing materials, and showcase your work as part of Cuevo's portfolio. Ownership of the work remains with the creator.

Cuevo reserves the right to suspend or permanently terminate any account that violates these Terms, commits fraud, uses multiple accounts unfairly, engages in payment fraud, harasses judges or other users, manipulates competition outcomes, or submits plagiarised work. Suspended users may lose access to competitions, pending prizes, and platform services.

Cuevo is not responsible for internet connectivity issues, device incompatibility, submission failures caused by participant-side technical issues, delays caused by banks or payment providers, or losses resulting from inaccurate information provided by participants.

To the extent permitted by law, Cuevo's liability is limited to the amount paid by the participant for the affected competition.

Cuevo may add or remove competitions, modify features, update rules, improve platform functionality, or suspend services for maintenance. Reasonable efforts will be made to notify users of significant changes.

These Terms may be updated from time to time. The latest version will always be available on the Cuevo website. Continued use of the platform after updates constitutes acceptance of the revised Terms.

These Terms are governed by the laws of India. Any disputes arising from the use of Cuevo shall be subject to the exclusive jurisdiction of the competent courts in India.

For support regarding these Terms, refunds, competitions, or account-related matters, please contact Cuevo through the official support channels listed on the platform.

When you use Cuevo, we may collect the following information:

• Personal Information: Full Name, Email Address, Mobile Number, Date of Birth, Profile Picture (optional), and Username.
• Competition Information: Competition registrations, submitted entries, competition history, and rankings and achievements.
• Payment Information: Payment ID, transaction status, payment amount, and payment date. Important: Cuevo does not store your debit card, credit card, UPI PIN, CVV, or banking passwords. Payments are securely processed through authorized payment gateways.
• Device Information: We may automatically collect device type, browser type, operating system, IP Address, approximate location, and device identifiers.

Your information may be used to: create and manage your account, register you for competitions, process payments and refunds, verify winners before prize payouts, display leaderboards and winner announcements, improve platform performance, detect fraud and prevent misuse, respond to support requests, and send important platform updates.

We do not sell your personal information to third parties.

Cuevo only shares information when necessary. Your information may be shared with payment gateway providers, banking partners, cloud hosting providers, government or law enforcement authorities when legally required, or professional service providers supporting platform operations. We do not share your personal information for advertising purposes without your consent.

You retain ownership of your submitted work. By participating in a competition, you grant Cuevo permission to display your submission on the platform, feature your work in winner announcements, showcase entries for promotional purposes, and display public rankings and achievements. This permission does not transfer ownership of your work.

We use reasonable technical and organizational measures to protect your information, including encrypted data transmission (HTTPS), secure cloud infrastructure, restricted internal access, and regular security monitoring. While we strive to protect your information, no online platform can guarantee absolute security.

We retain your information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, prevent fraud, and maintain competition records. Deleted accounts may have certain information retained where required by law or for legitimate business purposes.

You may request to access your personal information, correct inaccurate information, update your profile, delete your account, or request deletion of eligible personal data. Certain information may be retained if required by law or for fraud prevention.

Cuevo uses cookies and similar technologies to keep you signed in, remember your preferences, improve platform performance, analyze website traffic, and enhance your user experience. You can manage or disable cookies through your browser settings, although some features of the platform may not function correctly.

Cuevo may use trusted third-party services, including payment gateways, cloud hosting providers, analytics services, and authentication providers. These services operate under their own privacy policies.

Cuevo is intended only for users who are 18 years of age or older. We do not knowingly collect personal information from individuals under 18. If we become aware that such information has been collected, we will take reasonable steps to remove it.

We may update this Privacy Policy from time to time. Any significant changes will be published on the Cuevo website, and the updated version will become effective on the date specified. Continued use of Cuevo after the changes indicates your acceptance of the revised Privacy Policy.

For questions regarding this Privacy Policy, data requests, or privacy concerns, please contact Cuevo through the official support channels provided on the platform.

Participating in paid creative challenges involves spending real money on entry fees. While Cuevo is a skill-based platform where outcomes are determined by the quality of your work, participation carries the following financial considerations:

• You may not win a prize in any given challenge. Only enter challenges with money you can comfortably afford to spend without financial stress.
• Winning is not guaranteed. Past performance, skills, or rankings do not guarantee future results in any specific challenge.

Cuevo is strictly for adults aged 18 years and above. We enforce this through KYC verification (PAN / Aadhaar) which is required before any withdrawal, validating the participant's age and identity. Cuevo reserves the right to request age-verification documents from any account at any time.

We provide tools to help you maintain healthy participation habits, including spending limits, cooling-off periods (temporary pause for 7, 14, or 30 days), and account closure options. To request any of these tools, email support@cuevo.club.

Warning signs of unhealthy spending include: spending more on entry fees than planned, entering multiple challenges simultaneously to recover past entry fees, feeling anxious or stressed about challenge outcomes, or using credit or borrowed money specifically to fund entries.

Cuevo is committed to complete transparency. We display the full prize pool breakdown, entry fee, and scoring rubric of every challenge before you pay. We never send promotional messages to users who have requested a cooling-off period or account closure.

All entry fees paid on Cuevo are non-refundable unless specifically permitted under this policy. Refund requests are reviewed individually. Submission of a refund request does not guarantee approval.

A refund may be approved only in the following situations:

• Competition Cancelled by Cuevo: If Cuevo cancels a competition before judging begins, participants will receive a full refund of the entry fee, or platform credit (only if the participant chooses this option).
• Participant Cancels Registration: A participant may request cancellation at least 6 calendar days before the competition registration closing date. A refund will only be processed if the cancellation request is received within the allowed time, the participant has not submitted an entry, and Cuevo approves the cancellation request. If the request is made less than 6 calendar days before registration closes, no refund will be issued.
• Duplicate Payment: If the same participant is charged more than once for the same competition due to a payment error, the duplicate payment will be refunded after verification.
• Technical Error on Cuevo: A refund may be approved if payment was successfully deducted but registration failed because of a technical issue on Cuevo, or Cuevo's system prevented successful competition registration.
• Submission Failure Caused by Cuevo: If a verified technical issue on Cuevo prevents submission before the deadline, Cuevo may extend the submission deadline, allow a resubmission, or issue a refund, at Cuevo's discretion.

Refunds will not be issued if: you change your mind after registering, you forget to submit your work, you miss the submission deadline, your internet connection fails, your computer/phone/software crashes, your file is corrupted before upload, you submit an incorrect file, you are disqualified for violating competition rules, you are unhappy with the judging results, your submission does not win a prize, or your account is suspended due to a violation of Cuevo's policies.

To request a refund, participants must provide: registered name, registered email address, competition name, Payment ID / Transaction ID, reason for the refund request, and supporting documents or screenshots (if applicable). Incomplete requests may be rejected.

Approved refunds will be processed within 7 business days. Once processed, the amount will be credited to the original payment method. Banks or payment providers may take additional time to reflect the amount in your account.

Any payment gateway charges, convenience fees, taxes, or government charges that are non-refundable to Cuevo may be deducted from the refunded amount where permitted by law.

Cuevo reserves the right to reject refund requests that are false or misleading, based on forged evidence, or intended to abuse the refund process. Users making fraudulent refund claims may have their accounts suspended or permanently banned.

Cuevo may modify this Refund & Cancellation Policy from time to time. The latest version will always be available on the platform and will apply to future registrations.

For refund-related queries, participants may contact Cuevo through the official support channels available on the platform or by emailing support@cuevo.club.

Cuevo maintains a zero-tolerance policy against fraud to ensure a fair, honest, and competitive environment for all participants.

Fraud includes, but is not limited to, the following activities:

• Multiple accounts registered by a single user.
• Fake or stolen identities.
• Payment fraud or using unauthorized payment credentials.
• Chargeback abuse or fraudulent transaction disputes.
• Fake submissions or uploading placeholder files.
• Purchasing entries or paying others to complete submissions.
• Plagiarism or copyright infringement.
• Identity fraud or misrepresenting qualifications.
• Attempting to manipulate or influence judges.
• Using unauthorized software, emulators, bots, or automation.

Cuevo reserves the right to verify participant identity, payment information, originality of submissions (via automated plagiarism detection tools), device activity logs, and general account activity at any time.

If fraud is discovered before or after payment, Cuevo reserves the right to cancel prizes, suspend payouts, recover incorrectly awarded prize money where legally permitted, and permanently ban participants from the platform.

Cuevo reserves the right to suspend any account under active investigation, permanently terminate accounts found violating platform policies, remove fraudulent submissions, and restrict future participation. No refunds will be issued for accounts suspended or terminated due to fraud or policy violations.

Users agree to cooperate fully with any reasonable investigation conducted by Cuevo. For questions, please contact support at support@cuevo.club or through our Contact Form.

Creators retain full ownership and copyright of their original work.

Submitting an entry to Cuevo does not transfer ownership.

By submitting content, you grant Cuevo a non-exclusive, worldwide, royalty-free license to:

• Display your work on the platform.
• Showcase winners.
• Promote competitions.
• Use submissions in marketing, advertisements, social media, presentations, and promotional campaigns.
• Archive submissions for competition records.

This license does not transfer ownership to Cuevo.

Unless otherwise stated in a specific competition:

• You may publish your work elsewhere.
• You may include your work in your portfolio.
• You may sell or license your work to others.
• You remain the copyright owner.

Some sponsored competitions may have different intellectual property terms, which will be clearly disclosed before registration.

Cuevo may remove or restrict access to any submission that:

• Violates platform policies.
• Infringes intellectual property rights.
• Contains illegal or harmful content.
• Is found to be fraudulent or plagiarized.

To protect the integrity of the platform, Cuevo reserves the right, at its sole discretion, to suspend, restrict, or permanently terminate any user account without prior notice if it reasonably believes the user has:

• Violated Cuevo's Terms, Policies, or Competition Rules.
• Attempted fraud or scams.
• Submitted plagiarized or unauthorized work.
• Created multiple accounts to gain an unfair advantage.
• Attempted to manipulate competitions or judging.
• Used stolen identities or payment methods.
• Engaged in harassment, abuse, or illegal activity.
• Attempted to compromise the security or integrity of the platform.

Cuevo may also remove associated submissions, cancel prize eligibility, withhold pending payouts during investigations, and prohibit future participation where permitted by applicable law.

Cuevo may update this policy from time to time. The latest version will always be available on the platform.